At Crypto Sad Panda, we strive to provide high-quality products that meet your expectations. However, if you are not completely satisfied with your purchase from our print-on-demand store powered by Printify, we are here to assist you with returns.
Returns and Refunds
- We accept returns for items that are damaged, defective, or incorrect. If you receive a damaged, defective, or incorrect item, please contact us within 10 days of receiving the item and provide us with details and photos of the issue.
- Once we verify the issue, we will work with Printify to initiate a refund or replacement for the item.
- Please note that we do not accept returns for reasons other than those mentioned above, such as change of mind, wrong size or color ordered, or dissatisfaction with the print design, as all products are made-to-order and printed on demand.
- If you have any questions or concerns about your order or the return process, please contact us at [email address or phone number] and we will be happy to assist you.
Shipping Costs
- In the case of a return for a damaged, defective, or incorrect item, we will cover the return shipping costs.
- However, for returns due to other reasons, such as change of mind or wrong size or color ordered, the customer will be responsible for the return shipping costs.
- Original shipping charges are non-refundable.
Processing Time
- Once we receive the returned item, it will be inspected and processed for a refund or replacement, if applicable.
- Please allow 15 for the processing of returns and refunds.
- Refunds will be issued to the original payment method used for the purchase.
Exclusions
- Please note that personalized or custom-made items are not eligible for returns or refunds, unless they are damaged or defective.
- Additionally, any items that have been washed, worn, or altered in any way are not eligible for returns or refunds.
We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or concerns, please do not hesitate to contact us.
This is just a sample return policy and can be customized to fit the specific requirements of your WordPress website and print-on-demand service. It's important to clearly communicate your return policy to your customers to avoid any confusion or disputes. It's also a good practice to regularly review and update your return policy to ensure it is up-to-date and complies with applicable laws and regulations.
